CigarMindAI Cigar Intelligence

Support

Support

From your first collection entry through cloud deletion, here are the exact controls and data boundaries.

Email supportRead privacy policy

Get started

  1. Confirm adult eligibility
    In Settings → Permissions & personalization, confirm that you have reached the legal tobacco-use age where you live.
  2. Begin with local records
    Add cigars, lots, inventory events, tastings, and humidor readings. Core features need no Apple sign-in, location, or AI.
  3. Connect only what you choose
    Enable image recognition, location weather, and cloud sync separately. Leaving them off does not block local records.

Tobacco and nicotine are addictive and harmful to health. CigarMind does not sell tobacco or encourage anyone to start or increase tobacco use.

Using AI image candidates

  1. Complete the adult confirmation and accept the AI image-processing notice in Settings.
  2. On the recognition screen, take or choose a sharp, evenly lit front photo. Keep people, addresses, and unrelated private details out of frame.
  3. CigarMind calls HY-Vision through its official API and returns up to three candidates. Review brand, line, format, origin, and the confidence explanation.
  4. Only the candidate you select and confirm is saved. If uncertain, discard it and enter the record manually.

AI is not authentication

Candidates, confidence, and generated explanations can be wrong. They are not proof of authenticity, valuations, health conclusions, or purchase advice. Verify box codes, years, and provenance against reliable physical records.

Local storage and optional cloud sync

Cigars, lots, inventory events, tastings, humidors, readings, and recognition history are stored locally in SQLite by default. Settings and consent choices use device preferences; the installation identity and signed-in session use iOS Keychain.

Concierge → Account & cloud offers optional Sign in with Apple. Once signed in, structured collection, tasting-journal, and humidor records can sync to CigarMind's MySQL service; recognition image binaries are not uploaded as sync records. Signing out removes the session from that device but does not delete cloud records or local SQLite facts.

Location weather and local notifications

Location weather

Settings → Permissions & personalization → Location & weather personalization is off by default. When enabled, the app reads current location only while you use the relevant feature or refresh, then requests current weather from Open-Meteo. Revoke permission in the app or iPhone Settings at any time; local collection remains available.

Notifications

Humidor and tasting-window reminders are scheduled locally on the device. Turn on Allow notifications in the app and approve the iOS prompt. If denied, use iPhone Settings → Notifications → CigarMind. Turning off the in-app master switch stops new schedules; system permission can be revoked separately.

Export and clear local data

Export

Open Settings → Privacy & data → Export collection & journal. The app generates versioned JSON, collection CSV, and tasting CSV files for the iOS share sheet. Exports omit image binaries and redact recognition media paths by default. Save them only to a destination you trust.

Clear

Open Settings → Privacy & data → Clear all local facts and confirm. This irreversibly deletes the seven SQLite fact categories, while keeping display, permission, and notification preferences. It does not delete the cloud account. Export first.

Apple account and cloud deletion

Concierge → Account & cloud lets you sign out from the current device or permanently delete the cloud account. Deletion is different: the service first revokes Apple's authorization for CigarMind; only after revocation succeeds or Apple confirms it is already invalid does the service remove the account, sessions, and sync records.

If Apple revocation is temporarily unavailable, the app states that the account remains and asks you to retry. Successful cloud deletion does not clear local SQLite facts; use Clear all local facts separately if desired. See the full Account Deletion guide.

Frequently asked questions

Can I use CigarMind without Sign in with Apple?
Yes. Collection, inventory, tastings, humidor records, export, and local notifications are local-first. Sign-in is only for the account and optional cloud sync.
Why was the recognition result not added automatically?
That is intentional. AI produces candidates, and only your explicit confirmation writes a fact, keeping errors out of the trusted collection.
Does CigarMind keep my recognition photo?
The CigarMind API is designed not to write the image to disk, cache, or request logs. It processes the image for the current request and forwards it to the visual provider, whose own terms still apply. See the Privacy Policy.
Does location track me in the background?
No. It is off by default and requested only while you use the feature or refresh. Raw coordinates are not written to the collection database or used for advertising.
Will the AI advisor tell me what to buy?
No. It ranks only in-stock items you provide and has no purchase links or price comparison. It is not medical, investment, or authentication advice.
Does uninstalling erase everything?
No. It does not delete the cloud account, and iOS may preserve Keychain items. Export first, then delete the cloud account, clear local facts, and sign out in the app.
Does this website use cookies or tracking?
The official support site has no analytics, ad trackers, or marketing cookies. The server may retain minimal access logs for security and reliability.

Contact us

Verified shared support mailbox

hoprabbit-support@souldigger.cn

Include CigarMind in the subject. Helpful details include the app version, iOS version, reproduction steps, error text, and any request ID shown in the app.

Never email an Apple authorization code, session token, password, full identity document, or unrelated private photo. Rights requests may require secure verification.

Operator: Shanghai Souldigger Information Service Co., Ltd.